Chubb Life] Director, Head of Digital Partnership

• Full ownership of P&L for Digital Distribution Channels & Partnerships; directly accountable for achieving all financial, customer, and growth targets.
• Lead the development, execution, and monitoring of digital partnership strategies, business plans, and financial forecasts.
• Work collaboratively with internal functions and stakeholders (including General Insurance business, Regional Digital teams…) to set and oversee growth plans for key partnerships, including product roadmaps, marketing campaigns, and KPIs.

• Establish, manage, and deepen relationships with strategic partners (banks, fintech, third-party intermediaries); directly accountable for partnership outcomes and revenue generation.
• Drive new business initiatives, differentiated products, and customer segmentation strategies to expand market reach.
• Ensure full compliance with internal policies and regulatory requirements in all partnership activities.
• Provide oversight to channel-specific sales, marketing, and operational teams, ensuring alignment and execution of partnership goals.

• Build, lead, and develop a high-performing digital partnerships team; directly accountable for talent acquisition, retention, and performance management.
• Institutionalize best practices and foster a culture of excellence, innovation, and continuous improvement across the organization.
• Mentor and support team members, promoting professional growth and knowledge sharing.

• Provide regular reporting to senior leadership on partnership performance, revenue, and strategic initiatives.
• Ensure robust governance and risk management across all digital partnership activities.

• Other duties as assigned by line manager.

• Achievement of annual revenue targets from digital partnerships
• Profitability and margin improvement of digital distribution channels
• Growth in new business premiums and cross-sell/upsell rates through digital channels
• Cost efficiency and budget adherence for digital initiatives

• Number and quality of new strategic partnerships established
• Partner satisfaction and Net Promoter Score (NPS)
• Speed and success rate of new product launches via digital channels
• Employee engagement and retention within the digital partnerships team
• Compliance with regulatory and internal audit requirements
• Implementation of best practices and process improvements across the partnership portfolio
• Digital adoption and customer engagement metrics (e.g., active users, digital sales conversion rates)

• Bachelor's degree or higher in Economics, Business, Banking, Digital, or related fields; MBA preferred.
• Minimum 10 years' experience in partnership/sales management, business development, consulting, digital/data partnerships, or insurance.
• At least 5 years in a leadership role managing teams and budgets.
• Proven track record in building senior-level relationships, especially in financial services.
• Knowledge & Skills:

• Deep understanding of business, operating, and financial models.
• Strong team leadership, stakeholder management, and project management skills.
• Strategic and analytical thinking, planning, and organizing abilities.
• Sales performance management and commercial acumen.
• Excellent communication, interpersonal, and writing skills in Vietnamese and English.
• Proficient in MS Office.
• Demonstrated success in establishing and enhancing long-term corporate partnerships, experience in digital transformation is preferred.

Chubb