Director of Rooms

Hà Nội
Lâu dài
Toàn thời gian

2 ngày trước
Ứng tuyển Dễ dàng

Company DescriptionFairmont Hanoi has officially opened its doors in the heart of Vietnam’s capital, marking the debut of the Fairmont brand in the country. The 241-room luxury hotel draws inspiration from the artistry of Vietnamese lacquer, blended with the rich tones of traditional culture and the elegance of Indochinese design from the French colonial era, alongside motifs influenced by Vietnam’s dynasties.Positioned as an urban resort, Fairmont Hanoi offers a distinctive collection of experiences, including eight dining and bar venues featuring a rooftop terrace, two indoor and outdoor swimming pools, a state-of-the-art fitness centre, and a dedicated wellness floor with an immersive spa and bathhouse.For corporate and social gatherings, the hotel features three ballrooms — highlighted by a 1,100m² grand ballroom, along with nine versatile meeting rooms, establishing it as a premier destination for meetings, conferences, and events.Fairmont Hanoi is set to become the city’s new social epicentre, where luxury, culture, and community converge.Job DescriptionThe Director of Rooms leads all Rooms Division operations, ensuring seamless execution, exceptional guest experiences, and high-performing teams across Front Office, Housekeeping, and Guest Services.QualificationsOperations & Guest Experience

Oversee daily operations across Front Office, Housekeeping, Concierge, and Guest Relations to ensure a seamless guest journey
Drive operational efficiency and consistency in service standards, cleanliness, and product presentation
Champion Housekeeping excellence, ensuring the highest standards across guest rooms, public areas, and back-of-house
Optimize room readiness, turnaround time, and inter-department coordination
Monitor guest feedback (LQA, TrustYou, etc.) and take proactive actions to enhance satisfaction
Lead service recovery and handle guest escalations with a solution-oriented approach
Collaborate closely with Engineering to ensure preventive maintenance and product upkeep

Team Development & Leadership

Build, lead, and develop high-performing teams across all Rooms Division functions
Drive a strong service culture and guest-centric mindset aligned with brand values
Focus on Housekeeping capability building (skills, discipline, grooming, productivity)
Lead recruitment, onboarding, training, and succession planning
Coach and mentor leaders to strengthen accountability and operational ownership
Foster engagement, teamwork, and clear communication across departments

Financial & Operational Performance

Manage Rooms Division budget, including payroll, supplies, and operational costs
Drive productivity and cost efficiency while maintaining service excellence
Monitor key KPIs: occupancy, RevPAR, ADR, room readiness, housekeeping productivity, cost per occupied room
Support strategic planning and contribute to overall hotel performance

Others

Ensure compliance with hygiene, safety, and regulatory standards
Maintain readiness for internal and external audits
Drive sustainability initiatives within Rooms Division

Additional InformationKnowledge & Experience

Minimum 8–10 years in Rooms Division with strong leadership progression, particularly in Housekeeping
Proven experience in luxury or upscale international hotel brands
Strong operational background with a focus on service excellence
Pre-opening experience is an advantage
Familiarity with PMS (e.g., Opera, Alice..) and quality audit systems

Competencies

Strong operational leadership and execution capability
Guest-focused mindset with attention to detail
Ability to build and develop high-performing teams
Strong problem-solving and decision-making skills
Effective communication and stakeholder management

Fairmont