Michelin Business Process and Data Leader - Join our Talent Pool

Tp Hồ Chí Minh
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Michelin Business Process and Data Leader - Join our Talent Pool!-Inspire Motion for Life with Michelin!A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.Step into your next career milestone by joining the Michelin Business Process & Data Leader Talent Pool in Ho Chi Minh City. Connect with future opportunities, accelerate your professional growth, and become part of a world-class organization dedicated to driving innovation and building a more sustainable future.WHY MICHELIN?- Career Progression: Start your career adventure and build the skills and experience to develop in new directions.- Wellbeing and Inclusion: At Michelin experience a supportive, inclusive culture that creates space for collaboration and new ideas.- Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.OUR TEAMAt Michelin, Supply Chain & Logistics is not just about moving products, it’s about digital process and data to enable smarter decisions, support business growth, serve customers better, and shape a more sustainable future.Across the country, APAC and beyond, our teams operate at the intersection of supply chain operations, digital transformation, and data-driven decision making. We partner closely with commercial, industrial, and regional stakeholders to improve processes, anticipate challenges, optimize performance, and deliver impact where it matters most.We are building a best-in-class, data-driven Supply Chain organization, powered by digital capabilities, collaboration, and continuous people development. In our Digital Process & Data roles, you will be encouraged to think end-to-end, challenge the status quo, and leverage technology and insights to drive meaningful improvements across the supply chain.Guided by Michelin’s People × Profit × Planet ambition, we believe performance and responsibility go hand in hand. If you are passionate about transforming processes through data, solving complex operational challenges, and contributing to something bigger than yourself, we would love to connect with you.MISSION:In this roles, he/she/they will focus:Ensure full digitalization, consistency and performance of OCA package (*) in the field. The Business Process and Data Leader guarantee smooth and compliant execution of end-to-end transactional flows (Finance & Purchase to Pay, O2C – Order Management, Supply & Logistic, Invoice to Cash & Account Management) in direct connection with the Core Team, in a context with no regional level support.This role is combining business process mastery and technical understanding of the ecosystem (BSC, Salesforce.com (SFDC) and all connected solutions such as 3PL (3rd party logistic) integrations, S2S client links, customer ordering portal).(*) OCA Package standard for “Overseas Commercial Agencies” defines an end‑to‑end process with a 360° view, covering the full geographical scope and supported by an integrated ecosystem of tools, with ERP (BSC = 365 Business Central) as the core system.It delivers one orchestrated customer experience across all channels, fully integrating the entire customer journey.MAIN ACOUNTABILITYGeneral activities:1. User Support & Operations- Provide full functional and digital support at agency level.- Diagnose and solve most incidents autonomously (no regional level)- Secure data quality and proper application of group standards.- Run local performance routines (daily / weekly) including incident tracking and KPI follow-up.- When escalation is needed, coordinate directly with the Core Team and present the case in a structured way.2. End-to-End Process MasteryThe role covers the full OCA (Overseas Commercial Agency) value chain:- Finance & Purchase to Pay: accounting, purchasing, local legal constraints, group reporting.- Demand Management: multichannel order capture, order promising, portfolio management, service offers, request management.- Supply & Logistic: warehouse operations, physical execution of orders, products & services, go-to-market.- Invoice to Cash & Account Management: invoicing, payments, collections, customer account management.- CRM & ERP Core (SFDC / BSC): single source of truth linking customer, order, invoice and accounting. Objective: understand cross-process dependencies and anticipate the impact of any deviation or incident on the full flow.3. Process & Digital Integration- Own and stabilize local integrations: 3PL, S2S interfaces with customers, ordering portal, BI.- Read / qualify technical symptoms (interface failure, missing data, blocked sync) and translate them into business impact.- Ensure continuity across physical flows (stock, delivery), transactional flows (order, invoice) and financial flows (payment, reporting).4. Audit & Process Deviation Management- Perform regular end-to-end process audits inside agency.- Detect and document process deviations versus the group standard, and assess their business, compliance and customer impact.- Prioritize and track corrective action plans until closure.- Capture lessons learned to prevent recurrence.- Escalate when a local deviation generates a regional / group risk.5. Training & Empowerment- Train end users, newcomers- Build local autonomy: process literacy + tool literacy.- Maintain and share local procedures and operating modes.- Promote package digital culture: “digitalization = end-to-end ownership, not blind automation”.6. Governance, Value Framing & Continuous Improvement- Consolidate and drive evolution requests raised by end user- Before escalating to the Core Team, qualify each request in terms of business value: customer impact, risk reduction, performance gain, legal/compliance requirement, scalability.- Structure and prioritize those requests and carry them to the Core Team via demand review.7. Access Management & Local Project Coordination- Manage user access rights across OCA applications (BSC, SFDC, connected systems), ensuring compliance with Group security and data protection policies.- Ensure segregation of duties (SoD) and proper onboarding / offboarding processes.- Lead or contribute to local digital or process-related projects: deployment of new OCA features, improvement initiatives, data cleansing campaigns, or local integration adjustments.- Coordinate cross-functional activities between business, and Engineering teams to ensure smooth project delivery and adoption.WHO ARE WE LOOKING FOR:Qualifications:- 4-6 years of relevant experience (ex: business process/continuous improvement/business analyst/data analyst)- Fluent in English (B2/IELTS 6.5)- Based in Ho Chi Minh CityRequired Experience/SkillFunctional Experience- End-to-end process (Finance/P2P, Demand Management, Invoice to cash, Account management)- Risk management- Digital culture- Problem solving, Analytical thinking- Data visualization & presentation- Project ManagementTechnical & Behavioral Skills- Advanced user of core platforms: SAP/ BSC (ERP) and SFDC (CRM) ensuring proper usage and functional diagnosis.- Broad understanding of the ecosystem: WMS / 3PL integration, customer S2S. interfaces, e-ordering portal, e-invoicing, local BI and solid understanding of Michelin group backbones (SPD, OOM, PTY, CDL….) and their links with operational flows.- Ability to interpret interface / integration errors, follow a transaction across systems and talk efficiently with the Core Team.- Ability to manage access rights and authorizations in BSC, SFDC and connected tools, ensuring compliance with security and data governance standards.- Ability to lead or contribute to local projects- Advanced Excel, Power BI, Jira / ServiceNow, SharePoint / Teams…PACKAGE- NRP: L- Monthly Base salary, fixed 13 months- Group & Team annual performance bonus- Other benefits aligned with Group policy: meal allowance, phone allowance, health care, travel allowance…Application Process
Apply via Michelin Careers Website. Since this a talent pool, we will reach out to you if we find a suitable match with your profile!

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