“The world is yours with Meliá”Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.Are you ready to take the next step in your career with us?REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.Mission: This is a dynamic, dual-role position designed to provide high-level administrative support to the General Manager while simultaneously acting as the premier ambassador for our guest journey.What will you have to do:1. Executive Support & Administration (PA to GM)Calendar & Schedule Management: Proactively manage the General Manager's complex calendar, prioritizing appointments, coordinating executive meetings, and organizing internal/external hotel tours.Communication Hub: Act as the primary point of contact for the Executive Office. Screen inquiries, draft high-level correspondence, memos, and welcome letters on behalf of the GM.Meeting Coordination: Prepare agendas, record detailed minutes, and track follow-up action items for daily briefings, Executive Committee meetings, and Owner Representative meetings.Translation & Documentation: Provide accurate translation of internal policies, legal documents, and corporate communications between English and Vietnamese. Maintain a highly organized and confidential filing system.Project Assistance: Assist the GM in tracking property-wide initiatives, including action plans, sustainability goals, and brand transition milestones.2. Guest Experience & Brand Standards (GEX)VIP & Melia Collection Touchpoints: Oversee the arrival, stay, and departure experience for all VIPs, return guests, and special occasion celebrations. Ensure room allocations, welcome amenities, and personalized greetings align strictly with luxury brand standards.Guest Feedback Management: Monitor daily guest satisfaction metrics (ReviewPro, internal feedback). Investigate complaints with the relevant department heads (e.g., F&B, Front Office) and draft professional, empathetic responses for the GM's review.On-Floor Presence: Maintain a highly visible presence in the lobby and key public areas during peak hours to engage with guests, anticipate needs, and resolve potential issues proactively before they escalate.Cross-Departmental Synergy: Collaborate closely with Front Office, Housekeeping, and F&B to ensure seamless communication regarding guest preferences, dietary requirements, and special requests.Quality Assurance: Conduct regular walk-throughs of the retreat to ensure aesthetic and service standards are impeccably maintained, reporting any defects directly to Engineering or HousekeepingWhat are we looking for:Education: Bachelor's degree in Hospitality Management, Business Administration or a related field.Experience: Minimum 1 year of experience in a similar Executive Assistant, Guest Relations, or Front Office Management role within a 5-star luxury resort environment.Language Skills: Exceptional fluency in both written and spoken English and Vietnamese.Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and hotel property management systems (e.g., Opera). Experience with guest feedback platforms is a plus.Personal Attributes:Impeccable grooming and professional presentation.High degree of emotional intelligence, empathy, and grace under pressure.Absolute discretion and trustworthiness with confidential executive and financial information.Proactive problem-solver with a meticulous eye for detail.At Meliá we are all VIPAt Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " " page.If you want to be “Very Inspiring People“, follow us on:- - - -
