Reservation Executive South Korea
Flight Centre Xem tất cả việc làm
- Hà Nội
- Hợp đồng
- Toàn thời gian
- Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides).
- Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements.
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner.
- Resolve customer service issues to customers' satisfaction with appropriate corrective and preventive measures.
- A degree in tourism and hospitality would be an advantage;
- Fluent in national local language, and intermediate to advanced level of written and spoken English. It is a plus if you have Korean (not a must).
- Well-developed problem-solving skills.
- Customer centric with commitment to high standards of service delivery.
- High attention to detail and strong time/priority management skills.
- Able to work independently or in a team environment.
- Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings.
- Ability to work with uncertainties/changing priorities and to remain calm under pressure.
- Willing to travel on business when required.
- Personally aligned with Discova's company purpose and values.
- Proficient with Microsoft Office applications.