Customer Experience Specialist (all genders)
HRS Group Xem tất cả việc làm
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
- Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
- Implement cooperation with new clients (client 'roll-out' and activation)
- Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
- Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
- Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
- First touchpoint for corporate clients and acting as an interface to internal stakeholders
- A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industry
- Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
- A high level of self-motivation
- Strong orientation on results and strategic goals
- Ability to work under time pressure
- Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
- Fluency in English, both spoken and written