Chief Security
Accor Xem tất cả việc làm
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.
- Develop and implement security policies, protocols and procedures
- Train and monitor security supervisor, officers and guards
- Attend meetings with other managers to determine operational needs
- Plan and coordinate security operations for specific events
- Coordinate staff when responding to emergencies and alarms
- Review reports on incidents and breaches
- Investigate and resolve issues
- Create reports for management on security status
- Analyse data to form proposals for improvements (e.g implementation of new technology)
- Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
- Performs special duties as required by the General Manager.
- Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.
- To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.
- To be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
- Have a good relationship with all colleagues.
- Be understanding, supportive, encouraging and helpful to all.
- Reports directly to the Director of People and Culture.
- Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
- Secondary / High school education
- Certificates in Fire Safety Management (Commercial Building), National Skills Recognition System, CPR and First Aid Management
- Minimum 3 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Strong leadership, interpersonal and training skills
- Good communication skills
- Honest with a high level of integrity
- Ability to remain calm and react fast to situations
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through Accor's learning programs
- Opportunity to grow within your property and across Accor's Luxury hotels
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility