Air Export Agent
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- Hà Nội
- Lâu dài
- Toàn thời gian
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export files and reporting
- Use Workflows on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated
- Meet KPI standards in accordance with the Company's procedure
- Overseas communications, timely responses to emails and requests (internal and external)
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English
- Air Export Lead Agent, Supervisor and Manager
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- 14 annual leave days per year
- Work from home policy