Food & Beverage Trainee
Capella Hotels & Resorts Xem tất cả việc làm
- Hà Nội
- Lâu dài
- Toàn thời gian
- Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Anticipate guests' service needs, including asking questions of guests to betterunderstand their needs and provide personalized service through noting down guest
- Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Assist other colleagues to ensure proper coverage and prompt guest service.
- Answering phone calls, taking reservations and perform other administrative duties as assigned.
- Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
- Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
- Report all equipment problems and maintenance issues to Captains / Manager.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Experiences in similar role at luxury hotels/resort
- Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
- Good English skills