Administration Mainly supports Assistant Human Resources Manager/ Human Resources Manager in C&B function related to employment contract, salary updates, all allowances, all insurances according to the local law, internal payroll. Ensures efficient office administration procedures. Be responsible for preparation of Probation contract, Labour contract, Salary increment decision, change of status decision and other decision assigned by Assistant Human Resources Manager/ Human Resources Manager Enters, updates Personnel records into the Cadena System, People Soft System. Implements all transitions in Cadena system in time. Ensures the timely and confidential management of associate data. Ensures that an organised, up-to-date filing system is maintained for all personnel records. Maintains manual and electronic personnel files, ensuring that required record keeping is accurate and confidential. Ensures all employment contract are in keeping with local legislation. Works closely with Human Resources – Recruitment team to save, keep the Associate Requisition Form, Change of Status form for filing and salary processing. Prepares travel request, cash advance, payment request properly. Coordinates with other departments to welcome and prepare work station, stationary for new colleagues. Other duties will be assigned by Division Head.Customer Service Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Ensures all associates provide a courteous and professional service at all times. Handles guest and associate enquiries courteously and efficiently, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up. Maintains positive guest and colleague interactions.Financial Ensures new technology & equipment are embraced to improve productivity. Ensures Attendance Record check is being carried out according to the Policy and Procedures.Marketing Supports the Human Resources Division with the implementation and upkeep of the following associate communications – Associate Handbook, Monthly HR Activity Schedule, Associate Notice Boards. Effectively communicates core values and behavioural standards to all levels of staff.Operational Supports the management of the local associate insurance programmes. Co-ordinates and arranges out going for Interview.Personnel Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. Ensures that associates have a complete understanding of the hotel Work Rules and Regulations, and that their behaviour complies.Other Duties Maintains high personal standards of timekeeping, always present for duty as scheduled. Ensures high standards of personal presentation and grooming, acting as a positive role model. Attends and participates in Briefings/Meetings as required. Is always willing to learn and willing to teach others. Ensures that colleagues/ associates are always fairly treated without favour or unfair expectations. Takes an active involvement in the welfare, safety, development and well-being of associates. Provides guidance, advice, counselling and transparent diplomatic feedback as appropriate. Provides sufficient training, development and learning opportunities to ensure that associates and trainee are developed to their full potential, and are confident. Ensures that associates are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected. Ensures that all guest and associates interactions are positive and professional, showing humility and respect to guests, and all associates. Values and preserves very good working relationships. Ensures that Corporate Strategies, initiatives, communications and Associate Information pieces are appropriately communicated to associates in a timely manner. Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Hyatt International. Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.QualificationsThis position is open to Vietnamese nationals only.Requirements:Bachelor's degree in Human Resources Management, Hospitality Management, Law, or English LanguageMinimum 1 years of experience in a similar role at a luxury resort or urban hotelSolid understanding of local labor lawsPre-opening experience is a strong advantageExcellent communication skills in English, both written and verbal
