IT Manager ( Retail background)

• Manage and operate key systems: POS, ERP / Inventory Management, CRM / Loyalty

• Ensure system stability, accuracy, and continuous availability across stores and head office

• Troubleshoot and resolve IT issues in a timely manner, meeting defined SLA requirements

• Deploy IT systems for new stores, including POS, network infrastructure, hardware, and user access

• Develop and standardize IT checklists and SOPs for store opening and operations

• Collaborate with cross-functional teams (Operations, Finance, Accounting) and external vendors during expansion

• Manage IT infrastructure: servers, networks, cloud systems, and store devices

• Ensure system security, access control, and data protection, especially for customer and transaction data

• Implement data backup strategies and risk mitigation plans to prevent system downtime

• Support data extraction from POS / ERP systems for sales, inventory, and financial reporting

• Work with Finance, Merchandising, and Retail teams to standardize data and reporting structures

• Participate in the implementation of BI tools and dashboards when required

• Provide IT support for internal users (Head Office and Stores)

• Deliver basic training for store staff on POS systems and IT tools

• Develop user guides, documentation, and IT procedures

• POS transaction error rate: ≤ 0.5%

• Report automation rate: ≥ 60% – 80%

• System uptime (POS / ERP / CRM): ≥ 99%

• Data error rate: ≤ 1%

• SLA compliance rate (support requests): ≥ 90%

• Ensure system implementations and digitalization projects are delivered on time and within budget

• Bachelor’s degree in Information Technology or a related field

• Professional certifications such as CCNA, CISSP are preferred

• Minimum 10 years of experience in IT system administration

• At least 3 years in a similar managerial role (IT Manager / IT Lead)

• Proven experience in implementing and managing ERP and CRM systems in a retail / chain store environment

• Strong analytical and problem-solving skills

• Excellent organizational and multitasking abilities

• Ability to work effectively in a fast-paced and dynamic environment

• Strong communication and cross-functional collaboration skills

Aloha Consulting Group