Front Office Team Leader

Phú Quốc, Kiên Giang
Lâu dài
Toàn thời gian

21 ngày trước
Ứng tuyển Dễ dàng

Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job DescriptionAs Front Office Team Leader, you’ll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.Your day-to-day will include:Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requestsManaging smooth and efficient check-ins and check-outsEnsuring accurate guest data is recorded in the systemOverseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlementsHandling walk-in and phone reservations when the reservations team is unavailableResponding promptly and professionally to guest requests, inquiries, and complaintsCoordinating with other departments to resolve issues quickly and effectivelyIssuing and controlling guest room key cards to maintain securityManaging guest messages and information flowSupporting the other departments when requiredReviewing paymaster accounts and reporting feedback to the Front Office ManagerReviewing logbooks, following up on pending items, and identifying daily prioritiesMonitoring hotel occupancy, groups, functions, and VIP movementsEnsuring daily reception reports and documents are completed and filed accuratelyQualificationsPrevious experience in Front Office operations within a luxury or upscale hotelLeadership skills with a hands-on, team-first mindsetStrong communication skills and a genuine passion for guest serviceConfidence handling cash, systems, and operational processesCalm, solution-focused approach to guest concernsFlexibility to support different shifts and operational needsAdditional Information

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.

Rixos Hotels