Account Management Coordinator

• Perform the coordinating role and focus on specific designated customers of the company.
• Function as back-up on non-customer facing front for Account Managers where support is needed.
• Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• Support the department in business development and customer retention by maintaining good relationship with customers.
• Manage integrity of shipment and performance data.
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI's with customer.
• Support with upkeep of rates, SOPs, process improvement where applicable.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
• Support with activities related to managing and improving the EDI with customers.
• Support with the new rates/lanes' approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Provide administrative assistance to the Account Management department when required.
• Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
• Support special projects as deemed necessary by the management.

• Education: Bachelor's degree or equivalent business qualifications.
• Experience: Minimum of two years at Expeditors or within the logistics industry.
• Technical Skills: Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook) and general PC skills.
• Core Competencies:

• Strong customer service and interpersonal skills
• Team-oriented with a supportive, proactive mindset
• Attention to detail and accuracy
• Positive, “will-do” attitude
• Additional Skills:

• Effective presentation and communication skills
• Proficiency in English
• Fluency in Chinese is an advantage

• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year

Expeditors