Technical Service Manager (Hanoi)

• Provide on-site technical support to key customers (mining, marine, power plant, construction, forestry, industrial).
• Conduct equipment lubrication audits, product recommendations, and application mapping.
• Troubleshoot lubrication-related issues, including wear, contamination, overheating, oil consumption, and failures.
• Support new product trials, conversions, and commissioning.

• Manage used oil analysis programs for key accounts.
• Interpret oil analysis reports and provide actionable recommendations to customers.
• Identify early warning signs of equipment issues to reduce downtime and maintenance cost.
• Use UOA insights to support value selling and contract renewals.

• Work closely with Sales & Key Account Managers, and Distributors to support commercial objectives.
• Participate in customer presentations, technical seminars, and negotiations.
• Support tender submissions with technical documents, product approvals, and compliance.
• Act as a technical differentiator to defend pricing and improve margin realization.

• Train distributor sales and technical teams on:
• Product knowledge
• Application understanding
• Basic troubleshooting & UOA interpretation
• Develop technical competency standards for distributors in Vietnam.
• Support distributor-led customer visits and demonstrations.

• Conduct technical training sessions for customers, distributors, and internal teams.
• Develop localized training materials, case studies, and best practices.
• Share field learnings with Product, Marketing, and Supply Chain teams.

• Ensure all technical activities comply with HSE standards, especially for mining and marine environments.
• Follow OEM, industry, and regulatory requirements.
• Promote safe handling, storage, and disposal of lubricants.

• Technical visits and customer issues
• UOA trends and performance improvements
• Product trials and conversions
• Identify recurring issues and recommend product or process improvements.
• Support continuous improvement initiatives across the region.

• Internal: Sales, Marketing, Supply Chain, Product Development, HSE
• External: Customers, OEMs, Laboratories, Distributors, Contractors

• Successful product trials and Customer conversions
• Reduction in customer equipment failures
• UOA program penetration and effectiveness
• Technical support contribution to sales growth
• Distributor technical capability improvement
• Customer retention and technical satisfaction

• Bachelor’s degree in mechanical engineering, Chemical Engineering, or related field

• Minimum 7–10 years in lubricant technical services, preferably in: Mining, Marine, Heavy equipment / industrial applications, Strong field exposure in remote and site-based operations
• Based in: Hanoi

• Strong lubrication & tribology knowledge
• Excellent troubleshooting and analytical skills
• Good communication & presentation skills
• Customer-focused and commercially aware
• Willingness to travel extensively within Kalimantan
• Proficient in technical reporting and oil analysis interpretation

• OEM exposure
• Experience in RRBO / sustainability initiatives
• Familiar with mining safety and operational standards

Valvoline Global