Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job Description- Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.- Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit- Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation- Propose and review training needs and implement training as plan of team- Working with lab supervisors for ensuring all job complete ontime to client- Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)Qualifications- University graduation with related background- At least 3 years experience working in CS of laboratory testing field- Good typing and computer skills- Good communication skill in both Vietnamese and EnglishAdditional InformationPosition may require an individual to return back to the laboratory, other than regular business hours, which can include evenings, weekend / holidays, when needed to meet business / customer commitments.
