#Hanoi Service Coordinator/Admin #DiAn

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#Hanoi Service Coordinator/Service Admin

Contracted by our HR outsourced partner
Place of work: Ha Noi
Department: Atlas Copco Vietnam - Service Operations of Air Compressors
Prefer young candidate with short experience in sales admin, customer service, legal, planning

Mission of the roleThis role carries out Air compressor's aftersales/service administrative tasks to ensure fast and ready service delivery for Atlas Copco Vietnam. The Service Coordinator coordinates full the air compressor service's cycle from orders/contracts, service delivery, ready spare parts, invoicing, and accounts receivables, while contributing to high customer satisfaction and operational excellence.Main Responsibilities:· Verify and reconcile order details with sales quotes and contracts.· Input and monitor service orders in system (SAP), ensure order readiness for delivery.· Coordinate well with logistics and planner teams for smooth, efficient and timely execution of orders.· Collaborate with technician, planner, and service manager to track progress, on-time service closing and complete documentation.· Prepare invoices and submit required documents promptly, ensuring accurate order closing.· Remind customers of overdue payments and working with Sales team for collection.· Maintain accurate records and update files related to contracts and service orders.-Deliver other tasks assigned by direct manager.Required qualifications· College or bachelor's degree in business, accounting, legal study· Solid verbal and written English skills· 1+ years of experience in sales and service support, customer service, legal support, planning· Experience working in big organization, with thousand of customers· Expected behaviors

Supportive
Process person
Can do
Team work

Compensation and benefits

Salary: 10-15 mil vnd monthly, full contrbution to mandatory insurance
Lunch and phone allowance
Year end bonus 1-2 months of salary
Work from Monday to Friday
12 annual leaves

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