Relationship Manager

• Tie up with companies
• Drive sourcing and activation booths in approved companies
• Track and monitor sales productivity to maximize business opportunities and cross sell rates to achieve agreed targets and provide efficient service quality
• Manage and maintain corporate relationship to drive acquisition volumes for personal products like payroll, personal loan and mortgage loan and cross-sell Bancasurance.
• Drive company upgrades from portfolio companies to Primary and Secondary EB companies
• Manage and maintain the development of strong and differentiated product propositions, customized pricing for corporate working with RBP, Wealth, RC segments, CI/CM teams at both corporate and employee level
• Selectively broaden product offerings to maximize “Share of Wallet” for Primary and Secondary EB customers, and deliver and drive target PPC
• Work with other segments including Corporate and Transaction banking and Business Banking to cross pollinate the client base.
• Track market share and competition, derive insights to competitor strategies and take proactive steps
• Corporate interface on initial set-up, and ensure correct on boarding/ listing and categorization of corporate
• Responsible for ensuring compliance, with respect to corporate listing.
• Ensure smooth set up of payroll processing for corporate and facilitate system interface

• Arrive at specific portfolio campaigns at R.M level, Corporate category/ key corporate level
• Drive the system towards service quality standards in an efficient operation where risks are well controlled
• Responsible to manage service camps and corporate related service complaints and support

• Provide quality, efficient before and after sales services
• Prepare and consolidate accurate reports on sales activities
• Meet TAT, SLA requirements

• Advise the Business on companies which exhibit high risk policies and practices hence control and manage risk

• Ensuring compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• EB Sale, Account Services, ATM Card Ops, Lending Ops

• Service and warm up with EB customers

• Education College & above
• Languages English

• Management skill
• Communication skill
• Sale skill
• Customer Retention
• Portfolio Management for Retail Bank

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Standard Chartered