Japanese Speaking - International Customer Service Assistant Manager - Trading
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- Hà Nội
- Lâu dài
- Toàn thời gian
Job Responsibilities
- Manage and monitor the full order process from quotation to delivery. - Coordinate with suppliers, logistics providers, and internal teams to ensure timely shipment. - Prepare and review import-export documentation (Invoice, Packing List, Bill of Lading, C/O, etc.). - Ensure compliance with international trade regulations and company procedures. - Handle customer inquiries, complaints, and after-sales service professionally. - Negotiate and clarify trade terms (Incoterms, payment terms, delivery schedules). - Track shipment status and update customers regularly. - Control order costs, monitor payment schedules, and support accounting reconciliation. - Maintain accurate records in the management system. - Build and maintain strong relationships with international customers and partners.Job Requirement
Necessary Skill / Experience
・Education: Bachelor's degree (Graduated from Foreign Trade University, Economics University, Hanoi University, University of Commerce, preferably) ・Gender: Female ・Age: Any ・Language: English Business level & Japanese Business Level (good communication and negotiation skill, equivalent to N2) ・Experience: - Minimum 3 years of experience in the logistics field - Strong knowledge of Incoterms, customs procedures, and international payment terms (L/C, T/T, etc.). - Proven ability to manage and control multiple orders simultaneously.
Preferred personality
- Smart and logical thinking, ability to work independently - Capable of working under high pressure - Trust, dynamic, hard-working and high responsibilities, eager to learn and good personality