Customer Service Officer / Operations Officer

• Manage administrative duties - order entry, stock receipt, creating shipments, order checking, invoicing, order cross-checking.

• Help manage retail key orders: process requests, coordinate shipping, and provide updates.

• Support purchase order creation and follow up with suppliers for lead times and confirmations.

• Manage customer queries - via emails and verbally, all website enquiries.

• Deallocation of stock from projects to orders.

• Develop weekly and monthly reports for appropriate managers.

• Communicate and co-ordinate with internal departments; Liaise with warehouses and couriers to track shipments and resolve delivery issues.

• Assist in resolving returns, warranty claims, and stock discrepancies.

• Knowledge & Understanding: Demonstrated understanding of the customer service role

• 1-2 years experience in customer service role

• Skills & Competencies:

• Strong Microsoft Excel and Word

• Strong analytical, organizational, attention to detail and problem solving skills

• Excellent time management skills, including the ability to discern priorities, plan ahead and coordinate with others to complete tasks

• Good command of English (4 skills)

• Knowledge of and experience using ERP software is a plus

Manpower