Haiphong] Customer Service Supervisor

Hải Phòng
Lâu dài
Toàn thời gian

10 ngày trước

Company DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionOverall management and accountability on the performance of the CS TeamOrganize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comersCoordinate with Sales Team to approach clients for generating revenue/ profitResponsibe for debt collectionReview draft test report and close jobs after they are complete (in absence of report supervisor)Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)Investigate complaints/claims, suggest solution for management's approval, reply to clients and have proper actions to improve the situationPrepare weekly highlight, monthly reports and other reports to Customer Service managerQHSE compliance Other tasks assigned by Customer Service managerQualificationsUniversity graduatedEnglish level C or equivalentStrong leadership and communication skills, problem solving skillsWork under pressureAt least 2 years in customer servicesAdditional InformationREQUIRED SKILLS

SGS

Nộp đơn ngay