Senior Administrator , Field Debt Collection
Techcombank Xem tất cả việc làm
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational processKey Accountabilities (1)I. General Responsibilities:
- Strictly follow AMC's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with AMC's training and work arrangementsKey Accountabilities (2)II. Professional Responsibilities
1. Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
2. Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
3. Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.Key Accountabilities (3)III. Perform other related tasks as requested by upper-level managersKey Relationships - Direct ManagerManager, Field Debt Collection/ Senior Manager, Field Debt CollectionKey Relationships - Direct ReportsNoneKey Relationships - Internal StakeholdersRelevant functions at AMCKey Relationships - External Stakeholders- Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,... - Other relevant organizations and individuals.Success Profile - Qualification and ExperiencesDegree/Occupation: College graduate or higher
Experience: Not required
English: According to the regulations of the Company from time to time
Expertise:
- Preferably those having professional knowledge in the field of law, economics, finance and banking.