Order To Serve Analyst

Tp Hồ Chí Minh
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Toàn thời gian

2 ngày trước

Order to Serve Analyst

Location: Ho Chi Minh City, Vietnam
Job Type: Full-time, Permanent

About the JobAs an Order to Serve (O2S) Analyst, you will play a critical role in ensuring seamless order management, customer service excellence, and supply chain coordination. You will act as a key interface between commercial teams, distributors, and supply chain functions, ensuring accurate master data, efficient order execution, and high service performance across Vietnam.We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous execution of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to ensure patients receive the treatments they need, when they need them. Your role, as Order to Serve Analyst / Senior Analyst, will be to drive operational excellence across order-to-cash processes and customer engagement.Main Responsibilities

Manage customer master data, including creation, updates, pricing, and contract conditions to ensure data accuracy and compliance
Execute end-to-end sales order processes, from order validation to invoicing, ensuring timely and accurate delivery
Coordinate with demand planning, logistics, and finance teams to align supply availability with sales plans
Monitor and manage stock allocation, batch delivery, and distributor sales execution on a weekly and monthly basis
Act as key contact point for distributors, handling queries related to supply, pricing, and product changes
Manage customer cases, including claims and service requests, ensuring timely resolution and closure
Prepare and analyze key performance reports (e.g., OTIF, pending orders, KPI dashboards), identifying root causes and driving improvements
Support implementation and continuous improvement of Order-to-Cash processes in collaboration with regional hubs and global teams

About You

Experience in supply chain, order management, or customer service operations
Strong understanding of Order-to-Cash processes and cross-functional collaboration
Analytical mindset with ability to interpret data and drive actionable insights
Effective communication and stakeholder management skills
Proficiency in MS Office; familiarity with SAP, Kinaxis, or Power BI is advantageous
Detail-oriented with strong problem-solving capabilities
Degree in Supply Chain, Business Administration, Finance, or related field
Comfortable working in a dynamic, cross-functional environment

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Play a key role in transforming Order-to-Cash operations in Vietnam
Gain exposure to regional and global supply chain initiatives
Work in a highly collaborative environment across commercial and operations teams

Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !

Sanofi

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