Senior IT Service Specialist

FedEx Xem tất cả việc làm

  • Tp Hồ Chí Minh
  • Lâu dài
  • Toàn thời gian
  • 8 ngày trước
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.What can you expect as a FedEx team member?Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.Equal OpportunitiesOur greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.Senior IT Service SpecialistWhat you will doResponsible for providing technical support remotely or on-site to FedEx operations staff, customers, and third-party organizations, diagnosing, maintaining, and resolving issues related to electronic technologies, networks, and software applications to minimize disruption and ensure optimal performance. The role also involves for utilizing troubleshooting techniques, interacting with stakeholders, documenting activities, and providing training to users, effectively addressing technical support needs and promoting proper usage of electronic technologies and software applications within the FedEx network.
  • Provide technical support remotely, on-site, or at station locations to FedEx operations staff, customers, and third-party organizations.
  • Diagnose and perform maintenance on electronic technologies, networks, and software applications deployed within the FedEx network.
  • Resolve technical support problems and contribute to isolating and resolving issues related to components, networks, hardware, and software.
  • Address incidents reported by users, ensuring timely resolution and minimal disruption to operations.
  • Utilize troubleshooting techniques to identify and address technical issues, ensuring optimal performance of electronic systems and software applications.
  • Interact with customers and stakeholders to understand and address their technical support needs effectively.
  • Document technical support activities, including problem resolution steps, for reference and future troubleshooting.
  • Provide training and education to users on the proper use of electronic technologies and software applications.
  • Act as local first point of contact for contract management and negotiation.
  • Translator for regional teams for local communication, especially with local telco & vendors.
You will be a great fit if you
  • Education: Bachelor’s degree in computer science, engineering, information systems or related field.
  • Experience: Minimum five (5-7) years Relevant work experience in installing, maintaining and diagnosing failures in information technology, voice and data communications or IT systems based on the following number of years:
  • Knowledge, Skills and Abilities
  • Fluency in English
  • Basic network background is preferred
  • Analytical Skills
  • Problem Solving Skills
  • Judgement & Decision Making Skills
  • Influencing & Persuasion Skills
  • Interpersonal Skills
Job Posting End Date: 2026-04-30

FedEx