Advisor, Program Management

• Lead the governance and delivery of customer programs within the accounts that are assigned
• Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives
• Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Identify and rectify recurring internal process failures/ redundancies/ problems
• Articulate the gaps in performance between customer requirements and our service level internally and externally
• Define program improvements by analyzing data and trends
• Drive the implementation of solutions
• Serve as first point of contact with customers
• Translate customer requirements into operational procedures, so as to enhance the overall customer experience

• Review existing operations and implement innovation processes to generate new ideas
• Ensure the required continuous improvement outcomes are delivered
• Participate in best practice sharing
• Evaluate client-facing work scope and activities to assure maximum value and resource efficiency

• Bachelor's Degree or Equivalent Level

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