Warehouse Process & Performance Assistant Manager - Shopee

• Analyze current WH workflows to identify process gaps, constraints, and inefficiencies across key functions: Inbound, Put-away, Storage, Replenishment, Picking, Packing, Outbound, Dispatch, and Returns / Rework (if applicable).
• Design, document, and deploy SOPs. Lead pilot runs, process validation, and rollout governance for new initiatives.
• Facilitate both executive-level and working-level meetings; ensure structured documentation (minutes, action log, RAID log) and owner-based follow-up.

• Define and implement KPI frameworks and key driver trees for WH performance (inputs, process, outcomes), e.g.: Productivity, Service/Speed, Quality, Inventory.
• Consolidate insights into regular project health dashboards and weekly/monthly performance reviews for leadership. Drive data-driven improvement using time study, motion study, capacity modeling, volume forecast, and bottleneck analysis.
• Build CI culture on the floor: standard problem solving, idea-sharing, and ownership mindset.

• Drive project excellence by embedding project management standards, tools, and governance across WH initiatives: Scope, milestones, dependencies, risk management, change management, and benefit tracking.
• Lead cross-functional programs on: Capacity & Productivity Optimization, Cost & Efficiency, Inventory & Compliance.
• Ensure post-implementation tracking: adoption, KPI movement, and sustainability plan.

• Coach WH Ops teams and cross-functional stakeholders to build problem-solving capability and project ownership. Act as a thought partner to Ops/Business teams: provide insight-driven recommendations to shape initiative pipeline, investment priorities, and site roadmaps.
• Partner closely with BI/Data, Product/Tech (WMS), WFM, Finance, and Regional stakeholders to align “source of truth”, reporting logic, and execution model.

• 5-7 years of relevant experience with demonstrated business impact (Ops Excellence / Continuous Improvement / Industrial Engineering / Warehouse Operations / E-commerce logistics).
• Strong experience in process improvement and project management in operations environments.

• Excellent communication in English & Vietnamese (written and verbal), able to work with regional stakeholders.
• Flexible, resilient, and open to challenges; can work on-site and support multi-site initiatives when needed.

Shopee