Client Service (Senior) Associate (Mandarin speaking - 中英文双语) - Expert Interviews - HCMC

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  • Tp Hồ Chí Minh
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About the Client Service TeamThe Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 2 years and a Vice President in 5 years.About the RoleAs an Senior/Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.Your key responsibilities will include:
  • Analyzing client project briefs to pinpoint their knowledge gaps and performing thorough research on the industry and company to discover the most suitable experts;
  • Engaging in outreach through phone calls, LinkedIn, and emails to connect with potential experts;
  • Carefully evaluating experts for their relevance and appropriateness to meet client requirements with a strong focus on quality.
RequirementsWhat We Look ForAt Dialectica, we don’t believe in a “one size fits all” approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:
  • Fluent or native level in Chinese and English professional communication is a must;
  • Strong interest and hunger to understand how the business works, evidenced by your internships, projects, or extracurriculars;
  • A resilient, growth mindset that sees challenges as a chance to sharpen your skills;
  • A Client-First Attitude commitment to excellence and a drive to exceed expectations.
Benefits
  • Competitive compensation schemes including a monthly attractive performance bonus;
  • Private medical insurance and competitive savings plan;
  • Sponsored health and wellbeing and team bonding activities;
  • The opportunity to gain transferable skills including research, sales, negotiation, business acumen, professional communication, time and project management;
  • Be part of a creative, entrepreneurial and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement;
  • The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program;
  • Work in a collaborative, a dynamic blend of diverse backgrounds hub in the heart of Ho Chi Minh City.
About DialecticaDialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.

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