Travel Product Designer - Hanoi, Vietnam

• Design and develop competitive, commercially viable travel products (day tours, experiences, multi-day itineraries) aligned with brand standards.
• Conduct market research, benchmarking, and monitor global travel trends to continuously improve product offerings.
• Manage and optimize the product portfolio based on customer segments, demand, and performance metrics (search, enquiries, bookings).
• Identify and address gaps in product range across destinations and travel themes.
• Oversee the full product lifecycle from concept, costing, and development to launch and ongoing optimization.
• Collaborate cross-functionally with sales, marketing, contracting, and operations teams to ensure product quality, relevance, and market fit.
• Support sales by contributing to agent proposals, tenders, and product presentations; deliver product training to internal teams and partners.
• Maintain high-quality product content, itineraries, pricing, and documentation; ensure accuracy and timely system updates (e.g., Tourplan).
• Ensure all products meet safety, quality, and company standards through inspections and supplier coordination.
• Conduct product familiarization trips and continuously enhance product knowledge sharing across teams.

• A bachelor's degree or 5 years' experience in product development and management.
• Comprehensive travel industry and Discova destination knowledge.
• Fluent in both written and spoken English.
• Extensive travel to or in our destinations or prior experience living in them in is a plus.

• Strong customer care focus.
• An approachable, open-minded personality with great interpersonal and communication skills.
• Pro-active and solution focused, turning problems into a resolution quickly.
• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.
• Willing to travel on business when required.
• Proficient with Microsoft Office applications and Discova's systems.
• Personally aligned with Discova's company purpose and values.

Flight Centre