Customer support agent
Hegka Xem tất cả việc làm
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Handle customer inquiries, complaints, and support requests via Zendesk.
- Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
- Ensure complaints are tracked and responded to promptly.
- Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
- Enter and update customer information in the companys database.
- Maintain a high customer satisfaction rating and meet performance KPIs.
- Stay updated on gaming industry trends and the companys game products to provide informed assistance.
- Perform other tasks as assigned by the direct manager
- High school diploma or higher.
- Strong communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fluency in English (Speaking, Listening, Writing, and Reading) 100% Englishspeaking environment.
- At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).
- Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.
- Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd,
- New Year's Day), performance bonuses, and birthday gifts.
- Full labor contract & social insurance benefits after the probation period.
- Annual leave: 12 days per year