Expert, Business Analysis - Insurance Solution

• Develop, review, improve, and issue high-quality insurance operational documents (e.g., distribution processes, contract amendments, renewals, underwriting guidelines, complaints handling, claims procedures) to ensure safety, consistency, and regulatory compliance. • Work closely with insurance partners and internal teams to ensure all processes align with business needs, legal requirements, and deliver a seamless, customer-centric experience.

• Propose creative and practical application development/improvement requirements to support sales and enhance customer experience.

• Conduct user surveys, analyze feedback systematically and thoroughly, and propose improvements or new features.

• Participate in user acceptance testing (UAT), develop detailed and user-friendly manuals, and coordinate rigorous acceptance testing.

• Provide proactive, expert input during the development and enhancement of insurance products, partnership agreements, and the onboarding/offboarding of insurer partners to strengthen customer satisfaction and operational safety.

• Organize and coordinate effective internal collaboration and alignment with insurance partners within assigned areas to ensure smooth, compliant, and customer-centric operations.

• Proactively assess business risks, identify compliance obligations, and recommend practical, effective control measures.

• Manage risks within assigned areas to ensure full adherence to regulatory and internal requirements.

• Collaborate with relevant teams to evaluate sales force service quality and compliance; propose and follow through on improvement actions.

• Prepare and deliver periodic reports and professional, engaging internal communications to ensure accurate, clear, and complete information sharing across relevant stakeholders.

• Analyze business performance data logically and strategically, integrating market trends and business priorities to provide practical, high-value improvement recommendations.

• Provide accurate, timely, and actionable professional advice to internal teams, especially in special, urgent, or complex situations, ensuring safe, compliant, and customer-centric decision-making.

• Minimum 8 years of relevant experience in insurance, banking, business analysis, product ownership, or Bancassurance business development. Experience working with insurance partners or implementing bancassurance in banks is a strong advantage.

• Strong understanding and structured thinking of insurance business processes, particularly within a banking environment.

• Excellent analytical, synthesis, documentation, and presentation skills.

• Professional communication skills, effective teamwork, and proactive, flexible project coordination capabilities.

• Logical thinking, strong problem-solving skills, and practical, solution-oriented mindset

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