Reservations Team Leader (Vietnamese Local)
Accor Xem tất cả việc làm
- Phú Quốc, Kiên Giang
- Lâu dài
- Toàn thời gian
- Support the Reservations Supervisor in managing daily reservations activities.
- Ensure reservations are entered accurately with correct rates, guest details, and payment information.
- Respond to reservation inquiries via phone, email, and online channels in a timely and professional manner.
- Monitor reservations queues and ensure all requests are processed within required timelines.
- Assist reservation agents with complex bookings or guest requests.
- Provide on-the-job guidance to team members to ensure service standards are maintained.
- Support training sessions and knowledge sharing within the reservations team.
- Review reservations for accuracy and completeness.
- Ensure VIP bookings and special requests are communicated to relevant departments.
- Maintain high standards of professionalism when interacting with guests and partners.
- Minimum 1-2 years experience in hotel reservations
- Experience in a 5-star hotel preferred
- Hospitality diploma or relevant qualification
- Excellent English communication skills
- Familiarity with reservation systems and booking platforms
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.