Customer Service Executive (Food Testing Services) - 6 months contract
TÜV SÜD Xem tất cả việc làm
- Tp Hồ Chí Minh Pho Sai, Ubon Ratchathani
- Tạm thời
- Toàn thời gian
- Take over the sales package (quote/contract signed, contract review) from salesperson
- Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer's needs
- Manage and arrange the schedule for inspector/ technician implementation
- Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing
- Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result
- Prepare test/ inspection reports to customers and manager as well as perform other related administration work
- Interface with customer job status and handle enquiries
- Maintain and upkeep laboratory/ inspector records and documentations
- Follow the samples status from subcontract, invoicing & payment to subcontract
- Follow LMS program
- Do invoice request and send to Account Dept to issue invoice
- Handle the payment status of the customers
- Report all activities to Manager
- Other duties relevant to this level assigned by manager
- Bachelor's degree in Chemistry or its equivalent
- Knowledge of testing and ISO17025 is an advantage
- English communication with B level or equivalent
- Office computer skills (Excel, Word, PowerPoint), Back-Office work skills
- Result and service-orientated individual who possesses initiative and good communication skills
- A proactive team player but with the ability to work independently in challenging projected and timelines
- Working in a dynamic, friendly, and international working environment
- 15 days of annual leave, 15 days of paid sick leave, plus Christmas leave
- 13th-month salary and performance-based bonus aligned with individual and business results
- Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law
- Comprehensive insurance benefits package, including: 24/7 Accident insurance, Health care insurance and Business travel insurance
- Annual health check
- Free parking
- Regular staff engagement activities, including team-building events and company trips
- Participate in the company's training programs, LinkedIn Learning license holder with fees supported by company according to policy
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