About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionJob ResponsibilitiesHR Contact Center:Ensure timely and consistent HR services that meet defined service levels and deliver a positive employee experience.Escalate complex or sensitive employee inquiries to management as appropriate.Support effective employee integration, engagement, and retention through responsive and employee-focused HR services.Identify opportunities to improve employee experience by conducting focus groups, exit interviews, and other feedback mechanisms.Analyze employee feedback to assess the effectiveness and impact of HR policies, programs, and processes.Implement and embed new practices, procedures, programs, and policies efficiently to ensure alignment with organizational and strategic management needs.May lead and manage the HR Contact Center, including HR Knowledge Center and HR case management activities, to ensure efficient and high-quality service delivery.HRBP Support:Provide HR advisory support to people manager and employee on HR policies and processes, including recruitment, termination, performance management, rewards, and other employee lifecycle matters.Share responsibility with HRBPs for designated business processes to ensure consistent HR practices.Partner with assigned business portfolios to deliver HR solutions aligned with organizational and strategic objectives, where required.Be responsible for the end-to-end hiring process for assigned portfolios or roles.Contribute to process/ procedures enhancement to improve HR productivity.Maintain accurate hiring records and review all hiring requests to ensure compliance with the Target Operating Model and required approval standards.Provide coaching and guidance to HR Contact Center and HRBP Support team members to strengthen capability, consistency, and service quality.Support other projects as assigned by Line Managers.Job Requirements:Bachelor degree, preferably in Human Resources or relevant fields.At least 6-8 years of working experience in HR; preferably in MNC/ Banking/ Financial service exposure, and understanding of banking operations & practices.Strong HR fundamentals with good business acumen and solid knowledge of the Vietnam Labor Code.Ability to work effectively both independently and collaboratively in a fast‑paced, high‑pressure, and deadline‑driven environment.Strong service mindset with high commitment to quality, accuracy, and timelines.Effective communication in Vietnamese and English.Experience with Workday system is preferred.Additional RequirementsBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference
