CUSTOMER SERVICE SPECIALIST I

• Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
• Proactively communicate with customers to ensure understanding and resolution of all order-related issues.

• Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
• Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
• Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
• Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.

• File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.

• Prepare and process shipments according to customer requests.
• Collaborate with Planning/Logistics to ensure on-time delivery based on customers' request dates and TE confirm dates for STR performance.
• Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
• Submit credit releases to finance for held accounts.
• Coordinate with Account Managers and customers to release shipments that are on hold.

• Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the

• Bachelor degree in related field.
• 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.
• Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

TE Connectivity