TikTok Shop - TikTok Shop Partner (TSP) Business Operations Specialist (Vietnam)
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- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
This role is responsible for managing and optimizing our partner ecosystem through comprehensive performance tracking, relationship management, and data-driven insights to drive business growth and partner satisfaction.Responsibilities:
1. **Performance Monitoring & Business Analytics**
- Track and analyze key performance indicators (KPIs) and objectives for partner account managers on a quarterly basis
- Conduct regular reviews of partner and seller performance metrics to identify trends and opportunities
- Maintain comprehensive tracking systems and dashboards for business performance monitoring2. **Partner Relationship & Experience Management**
- Implement partner reactivation initiatives to improve retention and engagement
- Conduct satisfaction surveys and analyze feedback to enhance partner experience
- Investigate reasons for partner disengagement and develop improvement strategies3. **Campaign & Project Coordination**
- Manage and evaluate partner campaigns and special projects to drive business objectives
- Develop and maintain partner matching systems and automation processes
- Prepare and manage partner and seller lead pools for business development initiatives4. **Product & Feature Advocacy**
- Track and advocate for partner feature requests and product improvements
- Coordinate with product teams to ensure partner needs are addressed in platform development5. **Cross-functional Collaboration & Support**
- Support enterprise-level teams with partner data tracking and performance analysis
- Collaborate with various business units to align partner initiatives with organizational goals
- Coordinate monetization tracking and performance evaluation across partner collaborations6. **Data Analysis & Strategic Reporting**
- Handle ad-hoc data analysis requests to support business decision-making
- Prepare comprehensive documentation and strategic reports for business reviews
- Generate insights and performance snapshots to inform partner strategyQualifications:Minimum Qualifications:
- Bachelor's degree in Business, Economics, Data Analytics, or related field
- 5+ years of experience in business operations, partner management, or e-commerce. Experience with partner ecosystems or platform business models
- Strong analytical skills with proficiency in data analysis tools. Experience with tracking systems and performance dashboards