Revenue Operations Systems Administrator (Remote)

• Translate business problems, opportunities and requirements into structured system improvements and automation requests that make data more transparent and our internal customers’ lives easier.
• Collaborate with stakeholders to map workflows and improve efficiency by leveraging our sales stack..
• Create and maintain Salesforce SOPs, process maps, and documentation.
• Ensure user adoption is top notch of whatever you release - training materials, office hours, documentation, you work to ensure the team understands how to leverage your hard work.
• Deepen our ability to scale our organization through deep integration of all our sales tools to work harmoniously together

• Consistently deliver high quality Salesforce support aligned with SLAs and business needs.
• Serve as the first point of contact for Salesforce related inquiries.
• Troubleshoot user issues and resolve where possible, or route complex concerns to the Salesforce Admin or Developer.
• Monitor recurring issues and recommend preventive improvements.

• Maintain and update Salesforce records to ensure data accuracy and completeness.
• Support data imports, exports, audits, and cleanups.
• Identify inconsistencies and partner with stakeholders to strengthen data governance.

• Test new features, automations, and integrations before deployment.
• Document test cases, expected results, and findings.
• Coordinate issue resolution prior to release to minimize operational disruption.

• Work closely with the CIO, Sales, Marketing, and Operations teams to align system updates (predominantly SFDC, but there are other sales tools) with business priorities.
• Act as a bridge between technical and non technical stakeholders to ensure clarity and alignment.
• Track enhancement requests and support structured rollout of updates.

• 4+ years experience supporting Salesforce in an operations, coordination, or system support role.
• Strong understanding of Salesforce objects, workflows, reports, dashboards, and data structures.
• Experience with data imports, exports, and validation processes.
• Ability to translate business requirements into clear system documentation.
• Experience in QA testing for new features or system changes.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities in a remote, cross functional environment.
• Salesforce Administrator certification is an advantage but not required.
• Experience with integrating other sales tech with SF an asset - such as Similarweb, Gong, RedVolcano etc.
• Understanding of AI and how to leverage it in these environments

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