Guest Experience Agent - Hindi Speaking - Foreign Local Contract

Phú Quốc, Kiên Giang
Lâu dài
Toàn thời gian

1 tháng trước

Company DescriptionRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.Job DescriptionCreate 100% guest satisfaction by providing the “Yes I Can!” experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

Give personal attention, take personal responsibility and apply teamwork when providing guest service.
Listen with empathy, find solutions and follow through when resolving guest’s problems.
Assume responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to provide service recovery.
Perform other duties required to provide the Radisson Blu brand behaviours and genuine hospitality.
Adhere to all hotel policies and procedures.

Keep GE Supervisor/Manager & Duty Manager promptly and fully aware of all problems or unusual matters of significance.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

Maintain a favourable working relationship with all hotel employees.

Strong computer systems skills including; reservations and reporting systems
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills, PMS,
Ability to work a flexible schedule
General knowledge of the location and its attractions.
Extensive knowledge of the hotel, its services and facilities

QualificationsMinimum education: High school diploma required, bachelor's degree preferredMinimum experience: Minimum one – two years front office experience, in a public contact positionLanguage skills: HindiAdditional InformationWhy Join Radisson Blu Phu Quoc?Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.Apply now and let’s make every moment matter.We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Radisson

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