Japanese Speaking Sales Administration Executive

  • Tp Hồ Chí Minh
  • Lâu dài
  • Toàn thời gian
  • 2 tháng trước
Your tasks:The Sales Administration Executive (SAE) provides essential administrative support to the sales team, ensuring smooth operations, accurate record-keeping, and efficient customer interactions. This role bridges sales, customers, and internal departments, allowing sales representatives to focus on selling while handling backend tasks like order processing and reporting.
  • Order Processing
  • Receive, verify, and process sales orders, ensuring accuracy of Purchase Orders details, and customer information.
  • Follow up with customers for payments and drawing approvals.
  • Follow up with factory for order confirmation, production schedule, and shipment schedule.
  • Support export team to verify the shipping documents draft to avoid problems at destination clearance.
  • Customer Service
  • Respond to customer inquiries regarding order status, delivery, billing, and resolve complaints.
  • Provide customer support on customs declaration, and shipment clearance if needed.
  • Sales Support
  • Maintain and update customer databases, sales records, and CRM systems.
  • Support sales team with administrative tasks, such as scheduling meetings or organising events.
  • Assist in preparing quotes, proposals, presentations, and promotional materials.
  • Compliance
  • Ensure compliance with company policies, export/import regulations, and documentation standards.
  • Cross-Functional Alignment
  • Coordinate with other departments (e.g., logistics, finance, marketing) for order fulfilment and issue resolution.
  • Additional Responsibilities
  • Support financial team with accounts receivable reminder and collection.
  • Other ad hoc duties assigned.
Your skills:
  • Excellent command of both spoken and written Japanese and English is essential, to effectively support our Japanese client portfolio.
  • Bachelor's degree or Diploma in Business Administration, Supply Chain Management, Logistics, or related field preferred.
  • 2-5 years of experience in order management, sales support, administration, or import/export management.
  • Proficiency in Microsoft Office (especially Excel for reports) and CRM software (e.g., Salesforce).
  • Understanding of Incoterms and international trade documentation requirements.
  • Strong data entry and record-keeping capability with attention to detail.
  • Good analytical skills to interpret order metrics and improve processes.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Must be a strong team player and customer-oriented professional with excellent communication, analytical, organizational, and relationship management skills.
What we offer:
  • An open corporate culture
  • Exciting projects with creative freedom, short decision-making processes
  • An attractive remuneration package
  • Corporate benefits with various providers

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