Associate, Claims & Compensation - Customer Service, SPX Express

• Responsible for reviewing cases related to shipments and lost/damaged goods.
• Collaborate with operations to motivate them to manage inventory effectively to prevent overdue orders per SLA.
• Conduct investigations on lost goods to determine reasons for stock holding at a station or exceeding loss thresholds.
• Review the entire order list to identify process errors and initiate appropriate loss compensation.
• Make sound recommendations based on investigation findings.
• Communicate effectively across functions.
• Ensure compliance with all relevant standards, working practices, guidelines, and KPIs.
• Perform any other similar or related tasks as required or directed.

• With at least a year of experience handling claims, preferably with a background in the E-Commerce industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Analytical with effective negotiation and problem-solving skills.
• Able to develop solutions and communicate effectively across the organization.
• Capable of clearly identifying and defining issues raised via emails and making necessary recommendations.
• Strong teamwork skills, a positive attitude, and a willingness to learn.
• Driven, motivated, and proactive.
• Personality traits: trustworthy, careful, and proactive.

Shopee