ShopeeFood] Senior Associate, Operations Feature Management

• Overseeing the operations feature request pipeline, ensuring efficient feature deployment, and maintaining comprehensive documentation
• BAU:

• Evaluate all feature requests from Operations departments and properly foresee the plan for change management
• Work closely with other operations teams to ensure the feature is delivered in the right way and improve the business at the end.
• Perform testing the features to ensure features meet expectations before releasing.
• Create detailed plans for feature rollouts, including scheduling and risk management to meet the timeline with no issues.
• Maintain documentation of the features of the department
• Initiatives:

• Develop a deep understanding of the delivery company & actively identify operational issues and come up with feature solutions/improvements

• 2+ experience in a technology-driven industry, with a focus on feature management or project management
• Analytical and detail-oriented
• Good at task organization and multitasking skills
• Strong communication and teamwork abilities
• Knowledgeable in test processes is a plus
• Can-do attitude

Shopee