Associate, Payment Operations, Shopee

• Handle the execution of supplier compensation payments (e.g., due to lost items, damaged goods, late deliveries, operational issues).
• Review, validate, and raise payment requests through internal systems based on inputs from BD and other teams.
• Maintain a clear understanding of the end-to-end payment process and ensure compliance with internal policies.
• Ensure data accuracy, documentation completeness, and timely submission to Finance for processing
• Maintain and update tracking sheets and records

• Take ownership of the overall payment timeline across all compensation cases; proactively identify and resolve any delays or blockers.
• Work closely with key stakeholders including Finance and Commercial teams to execute and close out payments efficiently.
• Propose and implement solutions to shorten payment lead time, improve visibility, and enhance transparency.
• Maintain up-to-date reports and dashboards to track payment status, lead time, and escalation points if necessary.

• Bachelor's degree in Business, Supply Chain Management, E-commerce, Finance, or a related field.
• Excellent communication and collaboration skills to work with cross-functional teams, including Commercial, Fin, and Warehouse.
• Capable of working both independently and in team settings within a fast-paced, high-volume e-commerce environment.
• Strong stakeholder management and problem-solving skills
• Strong attention to detail, with the ability to manage multiple requests and follow through on execution.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, data validation, etc.).
• Fast learner with the ability to understand financial and operational processes quickly.

Shopee