Manager, Colleague Services

Việt Nam
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Job Posting End Date:Worker Type: Fixed Term (Fixed Term)Manager, Colleague ServicesThe Colleague Services Manager is responsible for managing the P&C shared services team and ensuring the delivery of high-quality P&C services and support to internal employees and people leaders. This includes overseeing P&C operations, managing employee inquiries, developing and maintaining P&C procedures and Knowledge Based Article and coordinating with other P&C teams to ensure seamless delivery of P&C services.A. Main Responsibilities

Develop and execute strategic plans to manage the Colleague Services team, ensuring alignment with organizational goals and the delivery of exceptional P&C services
Lead the development and continuous improvement of P&C procedures and Knowledge-Based Articles in compliance with legal and regulatory standards
Oversee the efficient and accurate processing of People transactions, including employee lifecycle events, payroll, and benefits administration
Cultivate strong collaboration with other P&C teams to ensure seamless integration and delivery of P&C services
Leverage data-driven insights to assess and enhance P&C processes, embedding innovative technologies to drive efficiency and effectiveness
Provide strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs
Develop and deliver comprehensive P&C metrics and reporting to monitor service effectiveness and identify opportunities for systemic improvements
Manage the P&C operational budget, ensuring optimal allocation and utilization of resources
Implement and oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment
Ensure People Systems are strategically managed, maintained, and leveraged to support organizational objectives
Lead process automation initiatives to streamline P&C operations and enhance overall service delivery
Strategically manage immigration services for expatriate colleagues, ensuring compliance with all relevant laws and regulations
Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

B. Qualification Requirements

Bachelor's degree or master’s degree in human resource management or a related field
At least 5 years in a shared services role and 3+ years in an HR strategic role
Strong knowledge of HR policies, procedures, and best practices
Experience managing a team and leading through change management
Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization
Strong analytical skills and ability to use data to drive decision-making
Ability to manage multiple priorities and deliver results in a fast-paced environment
Experience with HR information systems and technologies

C. THE BENEFITS AND PERKSWe appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.1. Generous compensation and benefit package

Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONEWe know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.CLOUD-FIRSTNAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!If this excites you, let's have a chat over a cup of coffee!It's more than just a career at NAB!We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.IT'S MORE THAN MONEYWe naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

National Australia Bank

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