Head of Operations (Life Insurance Project)
- Hà Nội
- Lâu dài
- Toàn thời gian
- Develop and implement strategic initiatives to optimize New business, underwriting, policy service and claims operations in a dynamic, competitive environment.
- Champion customer-centric processes and create a culture of service excellence in alignment with the company's mission and values.
- Ensure compliance with internal standards, regulatory requirements, and enforce a strong internal control environment.
- Identify and execute continuous improvement opportunities across the operations value chain to enhance customer experience.
- Lead and manage major transformation and operational efficiency projects, including scope, planning, stakeholder alignment, and budget/resource management.
- Define project methodologies, gain stakeholder buy-in, and monitor delivery to ensure alignment with broader program goals.
- Provide strategic updates and insight to senior leadership on progress, challenges, and benefits realization.
- Develop and deliver high-quality management and operational leadership.
- Build and lead high-performing teams, including direct reports and cross-functional project support teams
- Bachelor's degree or higher, preferably in Finance, Insurance, or Business Administration.
- At least 10 years of experience in the financial services sector, with significant exposure to life insurance operations.
- Proven track record in business management and strategic project delivery.
- Deep understanding of insurance business services, underwriting, and claims operations.
- Solid knowledge of risk management and compliance processes.
- Strong analytical, problem-solving, and decision-making capabilities.
- Effective communication and interpersonal skills to manage internal and external stakeholders, including regulatory bodies.
- Experience working with cross-functional teams in a fast-paced environment with tight deadlines.
- Demonstrated leadership capabilities, with a focus on driving execution and managing change.
- Excellent command of English proficiency.
- Familiarity with regulatory frameworks and insurance laws in the Chinese market is a strong advantage.