Affiliate Operations & Workforce Management Lead - Marketing, Shopee

Shopee

  • Tp Hồ Chí Minh
  • Lâu dài
  • Toàn thời gian
  • 6 ngày trước
Job Description :
  • Manage the entire payment process for Affiliate Program partners, ensuring payments are timely, accurate, and complete, with no outstanding liabilities.
  • Organize and monitor quality control (QC) activities for payment verification, including managing productivity and supervising BPO resources involved in QC tasks.
  • BPO Management:
- Coordinate with vendors to secure monthly BPO headcount.- Adjust headcount allocation according to operational requirements.- Perform monthly reconciliation and acceptance of deliverables.- Track KPIs and productivity to ensure service quality and efficiency.
  • Oversee and manage various support tasks as required, including:
- Developing and maintaining program rules and Terms & Conditions.- Receiving and resolving partner complaints related to payments or entitlements within the Affiliate Program.- Managing the setup of commission for campaign programs.- Supporting the enhancement and testing of Affiliate Program features and operational tools.- Coordinating and managing the setup of partner communication materials (emails, announcements, guidelines)..
  • Other tasks as assigned by the employer from time to time.
Requirements :
  • 3+ years experience in BPO management, contract, payment management
  • Data-driven and demonstrated analytical mindset
  • Willingness to learn in a fast-moving environment
  • Experience in e-commerce or tech companies is a plus

Shopee