Warehouse & Customer Service Representative - Order Management Solutions (Ocean Freight)

DHL

  • Hà Nội
  • Lâu dài
  • Toàn thời gian
  • 10 ngày trước
  • Overall Job Purpose
  • Main Responsibility
  • Warehouse Management
ü Oversee inbound and outbound cargo handling in the warehouseü Manage inventory, pallet positions, and ensure proper storage conditions.ü Supervise loading/unloading, stuffing/de-stuffing of containers, and cargo consolidation.ü Ensure compliance with safety, security, and warehouse SOPs.ü Coordinate with trucking providers and carriers for on-time container movement.ü Monitor warehouse cost efficiency and resource allocation.ü Provide regular updates on warehouse utilization, report and shipment status.· Customer Serviceü Act as primary contact for Key Accounts on shipment planning and status updates.ü Follow up with customers on cargo readiness and shipping instructions.ü Arrange bookings with relevant partiesü Prepare and check shipping documents (BL, CIV, PKL)ü Handle inquiries, resolve issues, and provide proactive updates on shipment progress.ü Support exception management (delays, damages, or discrepancies).ü Ensure 100% compliance with KPIs and customer-agreed performance metrics.ü Manage shipments in strict accordance with customer requirements outlined in the SOP.
  • Address issues promptly and escalate to the Team Leader/Managers when potential claims or cost impacts arise.
  • Continuously identify service gaps, recommend improvements, and implement solutions to enhance customer satisfaction.
  • Communicate instructions and suggestions to vendors and customers for optimal shipment arrangements.
  • Ensure all cargo is released and delivered on time without incurring additional charges.
  • Complete other assignments as requested by the Team Leader.
3. Requirement· Microsoft Office applications· Fluent in written and spoken English· Good analysis skills, results orientation and good team work· Prefer at least 1 year experience in logistics, forwarding· Bachelor’s Degree Certificate4. Work LocationGLC Warehouse - CN3.2G, Dinh Vu IZ, Dong Hai Ward, Hai Phong #LI-APAC

DHL