Company DescriptionStep into paradise at the 5-star – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset.Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “ “. Immerse in the pool, have the ultimate fun with or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us.Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style!At Mövenpick Resort Waverly Phu Quoc, we make moments.Job Description
Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of the public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior in the preparation and management of the Section’s budget.
Conduct Night Audit Process for hotel
Provide department orientation and training of the hotel service standards, procedures and programs
Constantly monitor team members’ appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of Le Club enrollment, Le Club Points
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Strong leadership, interpersonal and training skills
Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social
Responsibility and Environmental, Social, and Governance (ESG) activities.
