“The world is yours with Meliá”Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family 🚀Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Main responsibilities:
Oversees the day to day SPA activities.
Participating, designing and implementing internal and external sales promotion programs for SPA treatments and services. Ensures the Spa is always staged for maximum buyer impact.
Resolves client's conflict. Ensuring direct contact with SPA customers managing comments and suggestions to improve the service. Informs the immediate superior about any guest complaint and ensure they are logged.
Ensures the facility is clean, provides a relaxing environment and ensures proper maintenance of the facility and equipment
Be responsible to run promotional campaigns, they are responsible for the advertising methods and the production of flyers and others advertising tools
Maintains smooth relationship between management and guests. Resolves problems arising from guests' complaints and esquires immediately.
Ensuring contact and communication with various stakeholders (suppliers of products and services, SPA training, etc.)
Spreading awareness of the YHI SPA concept by means of presentation meetings with stakeholders (departments in the Hotel, membership department, suppliers, travel agencies, etc.).
Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) are used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Logs security incidents and accidents in accordance with hotel requirements.
Ensures guests receive a warm welcome to the premises.
Recognizes regular guest and anticipate their needs and requirements.
Assists guest, or visitors in offering and providing accurate information in a courteous manner.
Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
Be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
Performs any other duties as requested by Superiors.
Main requirements:
Collage Degree preferably or Senior High School with strong Spa Operations Background. Upgrade in Spa Skills would be an advantage. A certain degree of creativity and attitude is expected.
Advanced level of English and Vietnamese.
2 years in a similar position in hotels with similar stars and services.
At Meliá we are all VIP 🌟At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " " page.If you want to be “Very Inspiring People“, follow us on:- - - -
