Area Continuous Improvement Partner

• Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda

• Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams

• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes

• Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams

• Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area

• Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to ‘Customer-felt KPIs in Ocean or L&S Execution

• Delivery of Projects/Initiatives impacting assigned business area

• Local hand over of projects/changes to CX teams.

• Support CX teams with performance management tools

• Process changes affecting the specific area

• Process improvement

• Process implementation

• Global initiatives

• Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints.

• Process improvement & Project Management skills

• Excellent understanding of customer requirements and customer focus

• Highly structured and analytical

• Strong influencing skills

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

• Self-starter and effective change agent

• Other CI teams

• GSC Supporting team for the respective area

• Area CX teams

• CENCX Excellence

• Global FPOs External stakeholders:

• Customers (where relevant)

• Local Vendors (where relevant)

• Local authorities (where relevant)

Maersk