Service Engineer (Machine Tools) - Hanoi

• This position is responsible for installation, maintenance and repair machine. Support customer for production and technical problem
• Do machine installation and maintenance follow Trumpf standard process.
• Consult customer for spare parts, consumable part.
• Discuss and check with customer for machine installation condition to make sure installation preparation meet Trumpf standard requirement.
• Follow safety regulation from Trumpf and customer when working at machine.
• Troubleshooting machine problem and fix it. Advice right spare part in case machine need to replace spare part.
• Do training for customer operation, maintenance.
• Communication with customer in effective way before coming to customer for doing mission.
• Meet the timeline for mission.
• Cooperate with inhouse and colleague.
• Escalate technical problems and cooperate with inhouse for supporting in hard situation.
• Do mission report on time.
• Stay up to date with new product introductions.
• Other projects or tasks as assigned by the Service Manager to achieve service KPI.
• Report to Service manager

• Service mind and customer oriented
• Sense of prioritization & urgency amidst multiple and shifting demands
• Team player and eager to do more than expected
• Initiative and proactive in following through and completing tasks
• Growth mindset: seeking improvement
• Willing to travel

• Analytical & Logical
• Communication
• Problem Solving
• Organization, Planning and Time Management
• Good command of English – both spoken and written
• Technical knowledge about hydraulic system, sheet metal process or automation system
• Experience on machine installation and troubleshooting

• Bachelor’s degree or Diploma or equivalent in Mechanic, Automation, Mechatronic, electrical

• International, varied and independent work
• Access to the latest technologies and work equipment
• Respectful and appreciative corporate culture
• Flat hierarchies in a dynamic team

Trumpf