Job Description:Key Responsibilities:Be responsible for responding to technical problems that occur abruptly and require immediate solutionsPossessing specialist knowledge of operating systems, devices, applications and softwareProviding technical support to teams within the organisation, and to external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating technical documents and proceduresIdentifying and resolving technical issuesManaging coordination at a local and international level where requiredDelivering regular and customised training to teams within the businessPreparing maintenance plans and upgrading schedules for the organisation's systemsDeveloping reports for teams across the business***Please be notified that this role requires 24/7 support for production (proactive monitoring Core batch at night, standby support at weekend/public holiday, follow on-call rotation with allowance)JOB REQUIREMENTSQualifications: Bachelor's Degree in ITRelevant Work Experience:At least 1 years of Application SupportMinimum 1 year in software development: .Net/Java, knowing other programing language is an advantage.Experiences in Banking / Insurance is an advantageCompetencies/Skills (Essential to succeed in this job)Technical/Functional skillsHave knowledge of programming, be able to read and understand logc code.Familiar with Linux, Window.Intimate knowledge of digital banking system Ability to explain complex ideas to those with limited IT and systems knowledgeExceptional verbal and written communication skillsListening ability and patienceExtraordinary customer service and relationship management experienceCritical thinking skillsHas strong experience on using any DBMS (SQL Server, MySQL) as aspects: In-line query, Store Procedure, built-in Functions, Indexing, data modellingFamiliarity with Agile development methodologies is an advantageAbility to learn new languages and technologiesPersonal skills:Dynamic, honest.Willing to learn new things.Ability to communicate well.About Us: With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference - for themselves and the bank.
