Job Posting End Date:Worker Type: Fixed Term (Fixed Term)YOUR JOB RESPONSIBILITIESTraction of issues through Internal System.Escalation of issues to the IT team for timely solution.Management of caseload.Frequent updates on pending issues/cases.Traction of aging case.Daily/weekly reports to line manager.Provision of documentation, IT assets management.Working closely with Business /Product /Tech to resolve issues from end-user.Working with NABVN Operation team management, decision-makers, and stakeholders to define business requirements and goals in IT service and to identify and resolve business issues and concerns for development & improvement.Proposing the solution innovatively with the design, specifications, diagrams, and charts to provide further improvement and optimization direction.Liaison with other departments to provide updates on current mutual topics/issues, participate in problem-solving and development of mutual solutions and improvements.YOUR SKILLS & EXPERIENCEBachelor’s degree in computer, telecommunications, or related field preferred, ITIL certificate as a plus.2+ years of experience in IT Operations/Service Desk/ IT Support/Window/MacOSStrong written and oral communication in English.Managed a diverse and complex scope of support issues directly related to the use, support, implementation, and delivery of IT services.Excellent analytical and problem-solving skills. Have a professional attitude and deal with customers from all levels of the organization and work well in a team environment.Identifying potential issues and escalating to relevant tech teams to prevent them.Ability to communicate incident status accurately and concisely.Effectively interacting with various teams to provide solutions to complex technical issues.Ability to work under pressure and keep calm in crises.Ability to work independently with minimal supervision.Ability to explain technical concepts to non-technical users.Sharing best practices with other team members to enhance the quality and efficiency of support services.Ability to work with distributed teams across different time zones.Excellent organizational skills and documentation skills.Ability to understand customers and their requirements.Taking ownership of problems or issues within his/her control.Executing goals and objectives; makes and keeps commitments.Ability to work with the ticket system, incident tracking system, change management system, risk management system.THE BENEFITS AND PERKSWe appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.1. Generous compensation and benefit packageAttractive salary20-day paid annual leave and 7-day paid sick leave13th month salary and Annual Performance BonusPremium healthcare for yourself and family membersMonthly allowance for team activitiesPremium welcome kit and occasional gifts of appreciationExtra benefits on your work anniversary2. Exciting career and development opportunitiesLarge scale products with modern technologies in banking domainClear roadmap for career advancement in both technical and leadership pathwaysAccess to digital learning platform such as UdemyConsistent and high-quality leadership training through the Distinctive Leadership program (DLP)Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)Sponsored English course with native teachersOpportunity for training in Australia3. Professional and engaging working environmentHybrid working model and excellent work-life balanceState-of-the-art & modern Agile officeFood and beverages in the office pantryEmployee Assistance Program to improve your physical and mental healthAnnual team activities and company eventsA solid and talented team behind you – great people who love what they doA DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONEWe know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.CLOUD-FIRSTNAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!If this excites you, let's have a chat over a cup of coffee!It's more than just a career at NAB!We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.IT'S MORE THAN MONEYWe naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
